Cancellation Policy

If the Sherlock cancels the visit:

• If no other Sherlock applies in time to take over the visit, the Client is fully refunded, including service fees.
• If the request is taken over by another Sherlock, the visit continues as normal with no refund.

Repeated cancellations:

• If a Sherlock cancels 3 visits at the last minute (less than 12 hours before the scheduled time), an automatic comment will appear on their profile stating: "This Sherlock has cancelled several visits at the last minute recently."
• This comment is temporary and will be automatically removed after the Sherlock completes 10 consecutive visits without cancellation.

If the Client cancels the request:

• The visit amount is refunded to the Client excluding service fees (10%), which are non-refundable.